Have you ever trusted someone so much that you are almost certain what the person will do, say, where they will go and not go or how they will deliver on a particular task?
Have you ever requested someone’s services over and over again, not even interested in how others offer the same service? If your answer is yes, how did this come to be, did it happen overnight or was it a process?
If trust truly and really means the reliance of one on another’s integrity, strength and ability, then it is an intangible element that may come with tangible benefits. This is because anyone who trusts, will eventually entrust.
Trust is what will make a mother drop off her child at the creche in the morning, hoping to pick him/her up later in the evening. Make you transfer your money over boarders through a bank, believing the recipient will receive it.
Trust is the foundational principle that holds all relationships, a major determinant factor if it will be a good or bad one.
Whether in personal activities, business or family relationships, trust has become a pivot on which excellence will thrive.
Here are a few tips on how to build trust:
1. Be reliable
Don’t say something and the next minute say another. Be consistent and dependable. This way, people will always take your word for it without having to authenticate.
For instance, if you schedule an appointment, make sure you arrive on time and also communicate early enough if running late.
2. Listen more
Don’t just listen to what’s being said, listen to what’s not being said. Pay attention to people’s pains, concerns and worries. This has a way of ensuring the other party that you care.
Someone once said ‘most people do not listen with the intent to understand but to reply. You don’t have to say anything if really there’s nothing to say.
3. Let your Yes be Yes and No be No
Be firm. Don’t follow the crowd against your beliefs and principles.
4. Go the extra mile
Always improve on the last assistance you offered someone. Work on people’s briefs like it’s yours and deliver even beyond your promises.
5. Tell the truth always
If Bo Bennett’s quote expressed thus; “for every good reason there is to lie, there is a better reason to tell the truth” is anything to go by, then there’s no such thing ‘as a good lie’.
Always tell the truth even if it will hurt.
6. Be competent:
Study to show yourself approved. Leave no table unturned. Deliver on the tasks assigned, don’t just deliver, deliver excellently. If you have challenges and won’t meet timelines, make it known on time and find ways around it.
Never leave tasks half way done. People will always come to you if they need things to be done.
7. Once you earn it, don’t lose it
Building trust is a continuous process and that’s why when you lose it, you will have to start all over again. So why lose it?
Don’t throw it to the wind. Rebuilding that trust can be a ‘Mission Impossible’.